WhatsApp notifications
Use Workflow to send WhatsApp messages to your customers
With the WhatsApp Notifications feature from Workflow, you can send any notification to your customers. The customer can get instant WhatsApp notification about the date and the time of the appointment whenever they make an appointment using your booking form. This service will help you to strengthen your relationship with your customers by increasing the quality of service.
The kind of WhatsApp messages you need to send depends on the type of business you have. For example, if you have a lot of employees at different places in the business, you might need to send out messages to both customers and staff. Plus, customers can set up appointments with staff members.
Notifying via WhatsApp when a new appointment is added.
Send a pre-determined message every time a customer makes an appointment. That way, you always know about all bookings.
Sending WhatsApp notifications when an appointment is rescheduled.
Notifications will be sent to both your phone number and the customer’s phone number whenever there is a change in the appointment date made by either the client or staff member through the client panel or the staff admin panel. This feature ensures that you are promptly informed of any modifications made through the system.
Sending WhatsApp notifications when an appointment is cancelled, or its status is changed.
You will receive a notification whenever a client modifies the status of an appointment or cancels it from the client panel. Additionally, any changes made through the admin panel will also trigger notifications to the appropriate individuals. This system allows you to send various notifications using filters that consider the previous and current status of the appointment. For instance, if a client cancels an appointment that was previously approved, a notification will be sent to the relevant parties.
Sending WhatsApp reminders N minutes before the appointment.
At this platform, you have the capability to dispatch reminders to your designated email address, tailored to your specific preferences. For instance, you can opt to transmit a notification to the customer precisely one hour prior to the commencement of their scheduled appointment.
Sending WhatsApp notifications N minutes after the appointment.
Following the scheduled appointment, it is possible to dispatch notifications to the designated addresses previously specified. This mode of notification facilitates the receipt of feedback pertaining to client appointments, thereby augmenting the overall quality of the business.
Sending WhatsApp notifications when a new customer is created.
It is possible to send a notification each time a new customer is added to the system. In the event that a customer schedules an appointment on the website for the first time, a randomly generated password will be created and transmitted to the customer via notifications, provided that the appropriate setting has been activated within the system’s settings.
