Pre-approved Messages

Using pre-approved WhatsApp message templates is essential for ensuring compliance, quality, and security when sending messages through Twilio’s WhatsApp API. It helps your business maintain a positive reputation and deliver a reliable messaging experience to your customers.

To start, navigate to the Workflow section and create an action for “Send WhatsApp message via Twilio.” From there, choose a predefined template from the drop-down menu. The messages will then be prepared for sending.

  1. Hi {customer_first_name}, this message is to confirm your appointment with {staff_name} at {appointment_start_time_client} on {appointment_date_client}. If you have any questions or would like to reschedule, please call {staff_phone}
  2. Hi {customer_first_name}, this confirms your appointment with {staff_name} at {company_name} on {appointment_date_client} at {appointment_start_time_client}. If you have any questions about your booking, please call {company_phone}
  3. Hi {customer_first_name}! You’ve successfully scheduled your {service_name} at {company_name} on {appointment_date_time_client}. Please call {company_phone} if you need to cancel or reschedule
  4. Hi {customer_first_name}, you have a {service_name} scheduled with {staff_name} on {appointment_date_client} at {appointment_start_time_client}. Please call our office at {company_phone} to make any changes
  5. Hey, {customer_first_name}! We have you RSVP’d for our {service_name} at {location_name} on {appointment_date_client} at {appointment_start_time_client}. We look forward to seeing you
  6. Hello {customer_full_name}, you have a meeting scheduled with {staff_name} on {appointment_date_client} at {appointment_start_time_client}. Please meet them at {company_address}
  7. Hi {customer_first_name}. You’re scheduled for a {service_name} with {staff_name} on {appointment_date_client} at {appointment_start_time_client}. Please call {staff_phone} to reschedule. Thanks
  1. Hi {customer_first_name}, we’re looking forward to seeing you on {appointment_date_client} at {appointment_start_time_client}! Please call {company_phone} if you need to reschedule. We’ll see you soon! Thanks, {company_name}
  2. Hello {customer_first_name}, this is a friendly reminder for your appointment with {staff_name} on {appointment_date_client} at {appointment_start_time_client}. Sincerely, {company_name}
  3. Hi {customer_first_name}, this is a friendly reminder for your upcoming appointment on {appointment_date_client} at {appointment_start_time_client} with {staff_name} at {company_name}
  4. Hi {customer_first_name}, this is an automated reminder for your upcoming appointment on {appointment_date_client} at {appointment_start_time_client}. Call us at {company_phone} if you have any questions. Thanks, {company_name}
  5. Dear {customer_first_name}, this is a gentle reminder that you have an appointment with {staff_name} on {appointment_date_client} at {appointment_start_time_client}. You are advised to arrive {appointment_buffer_before} before your appointment. Thank you, {company_name}
  6. Hello {customer_first_name}, This is to remind you that you are seeing {staff_name} on {appointment_date_client} at {appointment_start_time_client}. Our address is below. Have a lovely day! {company_address}
  7. Hello {customer_first_name}! {service_name} starts at {appointment_start_time_client} today. See you there!
  8. Hi {customer_first_name}, looking forward to seeing you at {appointment_start_time_client} for your {service_name} today. Regards, {company_name}
  9. Get ready! You are scheduled for a {service_name} appointment on {appointment_date_client} at {appointment_start_time_client}. See you soon!
  10. Be prepared! Your appointment with {company_name} is at {appointment_start_time_client} on {appointment_date_client}. Please arrive at our {location_name} branch {appointment_buffer_before} early. Thank you
  1. Hi {customer_first_name}, your appointment with {company_name} for {service_name} has been rescheduled to {appointment_date_time_client}
  2. Hi {customer_first_name}, your appointment at {company_name} on {appointment_date_time_client} has been rescheduled. We apologize for the inconvenience. Please contact {company_phone} for any queries
  3. Hey {customer_first_name}, your {service_name} appointment with {staff_name} scheduled for {appointment_date_time_client} has been rescheduled. Call us at {company_phone} if you have any questions
  1. Your appointment with {company_name} on {appointment_date_time_client} for {service_name} was canceled. Please call us at {company_phone} to reschedule
  2. Hello {customer_first_name}, we regret to inform you that we need to cancel your appointment scheduled for {appointment_date_time_client}. We apologize for any inconvenience this may cause. Please contact us at {company_phone} to reschedule. Thank you for your understanding, {company_name}
  3. Hi {customer_first_name}, we apologize for the inconvenience, but we need to reschedule your appointment originally set for {appointment_date_time_client}. Please let us know your availability, call us at {company_phone} and we’ll do our best to accommodate your new appointment. Thank you for understanding, {company_name}
  4. Dear {customer_first_name}, due to unforeseen circumstances, we have to cancel your appointment scheduled for {appointment_date_time_client}. We apologize for any inconvenience and will prioritize rescheduling. Please contact us at {company_phone} to set a new appointment. Thank you for your understanding
  5. Dear {customer_first_name}, due to adverse weather conditions, we must cancel your appointment for {appointment_date_time_client}. Safety is our top priority. Please get in touch to reschedule at your convenience. Thank you for your understanding. {company_name} / {company_phone}
  6. I’m sorry, but I need to cancel our appointment scheduled for {appointment_date_time_client}. Something unexpected came up, and I won’t be able to make it. I apologize for any inconvenience this may cause. Please call {company_phone} to reschedule

Customers are provided with the opportunity to personalize their own message templates. Please request it via our contact form and we’ll create a message template to be submitted for WhatsApp’s review

  • Make sure the message complies with WhatsApp’s guidelines (no spam, inappropriate content, etc.).
  • The duration for WhatsApp message template approval can vary depending on several factors. WhatsApp typically aimed to review and approve templates within a few business days.