Pre-approved Messages

Using pre-approved WhatsApp message templates is essential for ensuring compliance, quality, and security when sending messages through Twilio’s WhatsApp API. It helps your business maintain a positive reputation and deliver a reliable messaging experience to your customers.

To start, navigate to the Workflow section and create an action for “Send WhatsApp message via Twilio.” From there, choose a predefined template from the drop-down menu. The messages will then be prepared for sending.

  1. Hi , this message is to confirm your appointment with at on . If you have any questions or would like to reschedule, please call
  2. Hi , this confirms your appointment with at on at . If you have any questions about your booking, please call
  3. Hi ! You've successfully scheduled your at on . Please call if you need to cancel or reschedule
  4. Hi , you have a scheduled with on at . Please call our office at to make any changes
  5. Hey, ! We have you RSVP'd for our at on at . We look forward to seeing you
  6. Hello , you have a meeting scheduled with on at . Please meet them at
  7. Hi . You're scheduled for a with on at . Please call to reschedule. Thanks
  1. Hi , we're looking forward to seeing you on at ! Please call if you need to reschedule. We'll see you soon! Thanks,
  2. Hello , this is a friendly reminder for your appointment with on at . Sincerely,
  3. Hi , this is a friendly reminder for your upcoming appointment on at with at
  4. Hi , this is an automated reminder for your upcoming appointment on at . Call us at if you have any questions. Thanks,
  5. Dear , this is a gentle reminder that you have an appointment with on at . You are advised to arrive before your appointment. Thank you,
  6. Hello , This is to remind you that you are seeing on at . Our address is below. Have a lovely day!
  7. Hello ! starts at today. See you there!
  8. Hi , looking forward to seeing you at for your today. Regards,
  9. Get ready! You are scheduled for a appointment on at . See you soon!
  10. Be prepared! Your appointment with is at on . Please arrive at our branch early. Thank you
  1. Hi , your appointment with for has been rescheduled to
  2. Hi , your appointment at on has been rescheduled. We apologize for the inconvenience. Please contact for any queries
  3. Hey , your appointment with scheduled for has been rescheduled. Call us at if you have any questions
  1. Your appointment with on for was canceled. Please call us at to reschedule
  2. Hello , we regret to inform you that we need to cancel your appointment scheduled for . We apologize for any inconvenience this may cause. Please contact us at to reschedule. Thank you for your understanding,
  3. Hi , we apologize for the inconvenience, but we need to reschedule your appointment originally set for . Please let us know your availability, call us at and we'll do our best to accommodate your new appointment. Thank you for understanding,
  4. Dear , due to unforeseen circumstances, we have to cancel your appointment scheduled for . We apologize for any inconvenience and will prioritize rescheduling. Please contact us at to set a new appointment. Thank you for your understanding
  5. Dear , due to adverse weather conditions, we must cancel your appointment for . Safety is our top priority. Please get in touch to reschedule at your convenience. Thank you for your understanding. /
  6. I'm sorry, but I need to cancel our appointment scheduled for . Something unexpected came up, and I won't be able to make it. I apologize for any inconvenience this may cause. Please call to reschedule

Customers are provided with the opportunity to personalize their own message templates. Please request it via our contact form and we’ll create a message template to be submitted for WhatsApp’s review

  • Make sure the message complies with WhatsApp’s guidelines (no spam, inappropriate content, etc.).
  • The duration for WhatsApp message template approval can vary depending on several factors. WhatsApp typically aimed to review and approve templates within a few business days.