⚠️ Urgent Service Update

MySQL Service Disruption on server

Dear Valued Customer,

We are writing to inform you of a service disruption currently affecting the e-Janji server.

What Happened

An unexpected update was released by the upstream MySQL repository during cPanel Auto Update. This resulted in an unauthorized version jump (MySQL 9) that is currently incompatible with the cPanel control panel environment. This has caused the database services on this specific server to become unresponsive.

What We Are Doing

The senior engineering team is working directly with cPanel’s global support team to resolve this. This is a known issue affecting multiple providers worldwide, and we are following a priority recovery protocol.

Reference: cPanel Support Article

Data Protection

As a proactive safety measure, we have suspended automated updates across all our servers to ensure no other servers are impacted by this repository conflict.

Your data remains safe, and we are working to restore service as quickly as possible.

Next Steps

We will provide a follow-up notification as soon as we have a confirmed ETA for the restoration of services.

We apologize for the inconvenience and appreciate your patience as we resolve this vendor-side conflict.

Sincerely,

Hosting Team